Privacy Policy

Our Privacy Policy describes how your information is collected, used, and shared when you visit, contact, or book a repair from Camera Obscura Repairs www.cameraobscurarepairs.co.uk (the ‘Site’). The information we collect generally falls into three categories: ‘Personal Information’, ‘Device Information’, and ‘Service Enquiry/Request Information’.

Definitions
Personal Information
When you make a request for information or a request for service via the forms or contact information given on the Site, we collect certain information from you, including your name, street address, email address, and phone number.
Device Information
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as ‘Device Information’. This is usually the case with most other active sites.
*- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
‘Service Enquiry/Request Information’
In addition to Personal Information, we also collect information that you volunteer to us about the equipment you own when you make an enquiry about our service(s) or a request for a repair through the Site or via info@cameraobscurarepairs.co.uk. This information is usually, though not limited to, details about your equipment such as a camera model, serial number, fault, or otherwise.

How We Use Your Information
We use your information only to respond to and maintain contact with you, fulfil any bookings for service(s) placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:
- Screen our orders for potential risk or fraud; and
- As part of our service offering, provide you with information or advertising relating to our services.

Sharing Your Information
We share your information with third parties to help us understand how users of the Site use the Site. For example, we use Google Analytics.*
You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your information to comply with applicable laws and regulations, search warrant or other lawful request for information, or to otherwise protect our rights.

Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights
If you are a European resident, you have the right to access any information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the following contact information: info@cameraobscurarepairs.co.uk. Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example if you book a repair through the Site), or otherwise to pursue our legitimate business interests listed above.

Data Retention
When you place a request for service(s) through the Site, we will maintain your information for our records unless and until you ask us to delete this information.

Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We reserve the right to do this at any time in accordance with our Terms and Conditions.

Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@cameraobscurarepairs.co.uk

. . . . .